Before you begin. Allow approximately 20 minutes to complete this form. Have your vessel particulars (MMSI, IMO, call sign), Starlink kit serial numbers, and billing details to hand. You will be required to
download both a copy of your completed form and a copy of the Master Services Agreement before you can submit. By submitting, you agree to the KVH Starlink Activation Order and the Clase Connected Master Services Agreement —
read or download the full Master Services Agreement here .
SECTION 07
Airtime Plan
Select one
?
Pick one plan. Plans are denominated in USD and billed monthly in advance. Clase Connected invoices you in GBP at the prevailing exchange rate.
Opt-in overage means data continues at $2.25/GB once your allowance is exhausted — recommended for any commercial vessel. Opt-out means data stops when offshore or underway once the allowance is consumed.
Public IP is optional (POA) and only required if you need inbound connections from the open internet (remote management, VPN concentrators, hosted services).
1 Overages per GB are billed at $2.25. Customers MUST opt-in to overage to continue Starlink data in ocean areas and/or underway if the subscribed / allotted data has been used. If the vessel is in ocean areas and/or underway, or leaves Starlink land coverage, there will be NO Starlink data if the subscribed / allotted data has been used and plan is on Opt-out overage. If a vessel is on Opt-in whilst in a marina and exhausted the monthly Priority Data allowance, any data used outside the monthly allowance will be charged as overages.
SECTION 10
Traffic Management & Firewalls
Strongly recommended
?
Modern devices (smartphones, tablets, laptops) frequently consume large volumes of data through background cloud sync, OS updates, and telemetry — often without the user's knowledge. This can lead to bill shock on metered marine connections.
We strongly recommend "Yes" — our airtime team will configure your Peplink router with sensible defaults (firewall rules, traffic shaping, bandwidth limits) to prevent runaway usage. There is no extra charge for this on managed Peplink installations.
Modern devices (smartphones, tablets and laptops) frequently consume large volumes of data through background cloud-based services. This can result in unnecessarily high background data consumption, often without the device user's knowledge, leading to bill shock. Our airtime team can implement custom restrictions on your Peplink router to proactively manage and limit such usage. For further information please contact [email protected]
SECTION 11
Network Usage & DPI Reports
?
Acknowledgement that your Peplink licence will be renewed automatically alongside your airtime service. The Peplink licence extends the hardware warranty and the validity of any traffic management, firewall, or device reporting we apply.
This is mandatory for any vessel subscribing to Clase Connected airtime. Without an active Peplink licence we cannot offer managed network services or generate monthly DPI usage reports.
We offer one complimentary network and device/application data usage report per month (upon request) during the first 3 months following network activation and commissioning. After this period, additional reports are available at £25.00 ex VAT per report, limited to a maximum of one report per month.
Please note: Our Traffic Management, Firewalls and Device Report services can only be offered to networks fully managed by Clase Connected and with active Peplink support licences. Active Peplink licences are mandatory for vessels subscribing to any of our airtime services. By signing this airtime agreement, you also agree to the mandatory renewal of these licences, which extends the warranty on your Peplink equipment.
I acknowledge the mandatory Peplink licence renewal terms *
Agreement & SignatureBy signing below you confirm that you have read, understand and accept the terms and conditions of the KVH Starlink Activation Order and the Clase Connected Master Services Agreement, and that you have full right, power and authority to enter into this Agreement.
Master Services Agreement — Summary of Material Terms
This Agreement is between the Subscriber and Clase Connected Ltd (CCL) , an authorised Airtime Service Provider for KVH Industries, Inc. By submitting this form you agree to be bound by (i) this Agreement, (ii) the terms of each Service Order, (iii) the applicable pricing plan, (iv) Starlink's terms at www.starlink.com (which prevail in the event of conflict), and (v) all rate sheets and policies associated with the Services selected.
Term & Termination
The Service Term begins on the date your account is first activated and renews month-to-month. You may terminate by providing CCL with thirty (30) days' written notice. You remain liable for all fees up to the effective termination date and shall not be entitled to refunds of prepaid amounts. CCL may suspend or terminate Services for non-payment, breach, fraud, suspected misuse or violation of law.
Payment & Fees
You shall pay all amounts within thirty (30) calendar days of the invoice date. UK customers must pay via GoCardless Direct Debit. Late or rejected payments incur a £25.00 ex VAT fee and 1.5% interest per month (or maximum permitted by law). Disputed invoices must still be paid by the due date and disputed in writing within thirty (30) days.
Use, Liability & Indemnity
You are solely responsible for the use of the Services, including any unauthorised or fraudulent use, all data overage charges, and proper equipment configuration. CCL's aggregate liability is limited to the amount paid for the applicable Services during the three (3) month period before the event resulting in liability. The KVH Starlink Service does not support emergency distress communications. You agree to indemnify CCL and KVH against claims arising from your use of the Services.
Data & Privacy
CCL, KVH and Starlink collect Personal Data to provide the Services, manage your account, and as otherwise described in the CCL Privacy Policy. KVH may communicate with the Terminal Equipment for network management purposes. Anonymised Data may be used for service improvement.
Governing Law
This Agreement is governed by the laws of the United Kingdom . To the extent permitted by law, you waive trial by jury in any action under this Agreement. Notices to CCL must be sent by certified mail to: Clase Connected Ltd, Unit 2 Mornington Place, Waterberry Drive, Waterlooville, Hampshire PO7 7XX, UK.
Electronic Signature & Records
You acknowledge that your typed signature, the act of submitting this form, and the records produced therefrom constitute valid electronic signatures and electronic records under the UK Electronic Communications Act 2000 , the EU eIDAS Regulation , and the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN), 15 U.S.C. §7001 et seq. , and the Uniform Electronic Transactions Act (UETA) , where applicable, and are legally binding to the same extent as a wet-ink signature.
A complete copy of the CCL Master Services Agreement and Privacy Policy is available at www.claseconnected.com . The full agreement is appended to this form when you download a copy below.
I have read, understand, and accept the terms and conditions of the KVH Starlink Activation Order and the Clase Connected Master Services Agreement, including the rate sheets, policies, and Starlink terms referenced therein.
I consent to electronic signatures and electronic records in accordance with the UK Electronic Communications Act 2000, the EU eIDAS Regulation, and (where applicable) the U.S. E-SIGN Act and UETA. I agree that my typed name below shall be my legally binding signature.
I confirm that I am authorised to enter into this Agreement on behalf of the Subscriber, that I am of legal age, and that all information provided in this form is truthful, accurate, and complete.
I confirm I have downloaded and saved both (a) a copy of this completed form and (b) the Master Services Agreement for my records (this box becomes available after you click both download buttons below) .
↓ Download my copy
↓ Master Services Agreement
Submit activation →
Complete all required fields, download your copy, then check the four boxes above.